TTS

TRANSPORT TRAINING SERVICES  

Driving Excellence      Apprenticeships, ADR, CPC Transport Management, Driver CPC, LGV/PCV Driver Training                     028 9082 5653   

Course Registration & Fees

Driver CPC: [ONLINE - PCV ONLY] Customer Service & Passenger Assistance

£55.00

 Customer Service and Passenger Assistance

 CRS9530/1770

Course Duration: 7 Hours

Price: £55 per person

PLEASE NOTE THAT THIS MODULE IS ONLY SUITABLE FOR DRIVERS WHO HOLD A FULL BUS LICENCE ACQUIRED BY TEST, or who are REFRESHING their CPC card. 

(please note this course is also suitable for Taxi Licences - please indicate in the information box below if you require a Taxi upload AS WELL. If you ONLY require taxi please return to the main menu and select options for Taxi Periodic Training)

Drivers should not complete the same course

  twice unless there is a specific need.


Course contents:

Legal requirements regarding the transport of passengers for hire and reward.

• Driver Licencing

• Use of Seatbelts

• Customer Service Principles

• Barriers to Good Service

• Dealing with enquiries

• Passenger Transport and Vulnerable Road Users

• Equality Legislation Overview

• Disability Awareness

• Providing Assistance for Passengers with additional needs

• Transporting wheelchair users

• Emergency procedures for people with disabilities.


Please provide the required details below: 

Name, Address, Telephone Number, Email Address, Date of Birth, Driving Licence Number, Taxi Licence Number. Do you require uploads for Taxi as well

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